Welcome to Cryo Care Relief

These Terms and Conditions (“Terms”) govern your use of our website Cryo Care Relief (the “Site”) and your purchase of products offered by Cryo Care (“Company,” “we,” “our,” or “us”). By accessing the Site or placing an order, you agree to these Terms. If you do not agree, you must not use the Site.

1. General Information

  • Business Location: We operate from Chicago, Illinois, USA.
  • Products Offered: Our primary product is a natural migraine relief cooling cap (the “Product”).
  • Service Areas: We currently ship to Canada and the United States.

2. Eligibility

You must be at least 18 years old or have parental or guardian consent to use this Site and place orders.

3. Orders and Payments

  • Order Acceptance: Orders placed on our Site are subject to our acceptance. We reserve the right to cancel or limit quantities at our discretion.
  • Payment: We accept payments via major credit cards and payment platforms as listed at checkout. Payments must be received before products are shipped.
  • Pricing: All prices are listed in USD. We reserve the right to change prices without notice.

4. Shipping Policy

  • Processing Time: Orders are processed within 1-3 business days.
  • Shipping Methods: We ship via standard and expedited methods as selected during checkout.
  • Delivery Areas: We ship to Canada and the USA.
  • Customs and Duties: Customers in Canada are responsible for any customs duties, taxes, or fees imposed by local authorities.

5. Refund and Return Policy

  • Returns: Products may be returned within 14 days of delivery if unused and in original packaging.
  • Refunds: Refunds will be processed within 10 business days after receipt of the returned product. Original shipping costs are non-refundable.
  • Exchanges: Exchanges are subject to availability and must meet the same conditions as returns.
  • Contact: For returns, please contact us at support@cryocare.com.

6. Disclaimer of Medical Liability

  • Our Products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.
  • Consult a healthcare professional before use if you have any medical conditions or concerns.

7. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or Products.
  • Our total liability shall not exceed the amount paid for the Products in question.

8. Intellectual Property

All content on this Site, including text, graphics, logos, and images, is the property of Cryo Care or its licensors and is protected by applicable copyright laws.

9. Privacy Policy

Your use of this Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Illinois, USA, without regard to conflict of laws principles.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site constitutes acceptance of the revised Terms.

12. Contact Us

For questions or concerns regarding these Terms, please contact us at:

Cryo Care
Chicago, IL
Cryocomfortcap@gmail.com

Thank you for choosing Cryo Care. We appreciate your business!